On the rankings page for a particular piece, tap on the name of the rower you’d like to add a result for. You’ll see a spot to enter the total distance/time and the rate for that piece. Once you’re done, tap Save to add them to the current rankings.
Check that their device shows that the rower finished this piece. If it does, and there is a cloud icon in the top right corner, the device is having trouble connecting to the network. Check that it’s connected to the best Wi-Fi or its cellular network is on, and then try tapping that cloud icon …
One of my rower’s pieces wasn’t saved. What should I do? Read More »
Yes, piece results are saved when the piece completes. As long as a device with the RowHero app is connected to the Concept2 at some point during the piece, you will get data for it. However, you will only get per-stroke data for the strokes the athlete takes while the app is connected.
RowHero’s aim is to give you peace of mind that all the data you want will be recorded without problems. Sometimes, devices do get disconnected from the ergs, or poor Wi-Fi will interrupt a piece being uploaded. RowHero has a couple of very specific push notifications to help you manage these exceptional circumstances: A rower’s …
How do I make sure pieces will be saved without checking my phone all the time? Read More »
It’s likely that the rower’s device is either not connected to the network, or its connection is very poor. Double-check that the device is connected to Wi-Fi or has a sufficient cellular network to connect to.
After your rowers have connected their phones or tablets to their Concept2s, check that every rower on an erg shows up as “Connected” i.e. on the roster tab, their name will have a green bar on the left side of their card. If anyone shows up with a red bar next to their name, they …
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